I came across a somewhat entertaining / frustrating bug in Splunk (I wasn't the first, credit goes to I-Man on Splunk Base) that was eating up my FREE license. I posted on Splunk Base and then sent an email to Anna Tant in the sales department at 3PM on Friday afternoon to see if there was anything that could be done. I was honestly expecting to have to reinstall which would have been a 20 - 40 hour ordeal.
At 7 PM I received 4 emails which immediately resolved the issue.
Here is the thanks I sent Anna and the support staff:
Thank you so very much!
I can't begin to tell you how truly impressed I am with the level of support that Splunk provides!
I wasn't really expecting you to be able / willing to do anything until our license purchase order went through. Perhaps too much time working with government-centric vendors that promise the world and deliver far less (and then only months after the check has been cashed) has made me a little jaded.
Your above and beyond assistance (after hours on a Friday afternoon none the less) has turned me into customer for life. I will never hesitate to advocate the use of Splunk as a superior product with unquestionable support.
Thank you once again,
~Richard Hoska
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